Privacy Policy

This privacy policy describes the personal data collected or generated (processed) when you use the Tonarello website. It also explains how your personal data is used, shared, and protected, what choices you have relating to your personal data, and how you can contact us.

WHO Is Responsible for the Processing of Your Personal Data?

The entity responsible for the processing of your personal data is Tonarello LTD.
Throughout this privacy policy, Tonarello LTD is referred to as “Tonarello,” “our,” “we,” or “us.”

WHAT Personal Data Do We Collect and WHEN?

We request certain personal data in order to provide you with the products or services you request. For example, when you make purchases, contact our customer service team, request communications, create an account, participate in events or contests, or use our website tonarello.com.

This personal data may include:

• Contact details (name, email, telephone number, shipping and billing address)

• Login and account information (username, password, unique user ID)

• Personal details (gender, hometown, date of birth, purchase history)

• Payment or credit card information

• Personal preferences (wish list, marketing preferences, cookie preferences)

WHY and HOW Do We Use Your Personal Data?

We use your personal data in the following ways:

To Provide Website Features and Services You Request

When you use tonarello.com, we use your personal data to provide the requested product or service. For example:

• If you make a purchase, we use your contact details to communicate about your order.

• If you contact our customer service team, we use relevant information (e.g., delivery, payment details, or purchased products) to help resolve your inquiry.

To Communicate Information about Our Products, Services, Events and Promotions

When you consent, we send you marketing communications and news concerning Tonarello products, services, events, and promotions.
If you are an existing customer, we may send you marketing communications about similar Tonarello products or services as permitted by law (unless you opt out).

To Operate, Improve and Maintain Our Business

We use the personal data you provide to operate our business, such as accounting, audits, and internal functions. We may use usage data to enhance your experience, diagnose issues, and improve site performance.

To Protect Our or Others’ Rights, Property or Safety

We may use personal data to detect fraud, abuse, or illegal use, enforce our Terms of Use, and comply with legal obligations or government requests.

LEGAL GROUNDS

We process your personal data on various legal bases depending on your interaction with tonarello.com:

• Contractual necessity: When you purchase products, we need your details to process payment and deliver your order.

• Legitimate interests: To improve our business and services.

• Legal obligations: To comply with applicable laws and regulations.

• Consent: For certain marketing and promotional activities.

YOUR RIGHTS Relating to Your Personal Data

You have the right to request:

• Access to your personal data

• An electronic copy (data portability)

• Correction of incomplete or inaccurate data

• Deletion or restriction of your personal data (under applicable law)

Where we rely on consent, you may withdraw it at any time.

To exercise your rights or request a copy of your data, please contact us via the contact form on tonarello.com.

COOKIES

Tonarello collects information, which may include personal data, from your browser when you use our website. We use cookies and pixel tags to collect information such as:

• IP address, unique cookie identifiers, device type

• Browser type, language, operating system, time zone

• Previously visited websites and interaction with our site (click behavior, purchases, preferences)

• Access times and referring URLs

Third parties may also collect data through cookies, plug-ins, and widgets, subject to their own privacy policies.

Types of Cookies We Use:

1. Functional Cookies
   Required for site functionality (shopping cart, checkout, session recognition, security).

2. Performance Cookies
   Track usage to improve site functionality and speed, and remember preferences.

3. Social Media and Advertising Cookies
   Enable sharing content on social networks and provide tailored advertising. Refusing these may result in less relevant ads or limited social sharing.

UPDATING

We regularly review and update this Privacy and Cookie Policy. Significant changes will be communicated through our website or other appropriate channels.

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